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Frequently asked questions
Welcome to the Frequently Asked Questions (FAQ) section of Wallcolors.com! Here you'll find answers to frequently asked questions about our products, the ordering process, delivery, payment, and other aspects of working with us.
Frequently asked questions
The price of wallpaper depends on the area you want to cover. You can calculate the cost by multiplying the price per square meter by the total square meters of wall. On each Wallcolors product page, you'll find a handy calculator that automatically calculates the amount of wallpaper needed based on the dimensions you provide. This allows you to quickly determine how many rolls you'll need and the total cost. Importantly, the price of wallpaper doesn't change depending on the selected pattern or material, making it easier to plan your budget.
To quickly find the product you're looking for, use the search engine at the top of the page. Additionally, all wallpapers are grouped by theme (e.g., plants, animals, abstract), style (e.g., boho, vintage, modern), and seasonal collections. This allows you to easily filter patterns and find the perfect wallpaper for your interior.
Wallcolors wallpapers are installed using the butt-joint method, meaning the wallpaper strips are joined without overlap, creating a smooth and consistent surface. Detailed step-by-step instructions can be found in the Materials tab on our website or on the official Wallcolors YouTube channel. Before installation, it's worth familiarizing yourself with the material to ensure a perfect result and avoid mistakes.
For installing our wallpapers, we recommend Wallfix heavy-duty non-woven wallpaper adhesive . It provides excellent adhesion, easy application, and long-lasting durability. You can conveniently order this product directly on our website, in the Accessories tab.
We currently only accept orders for wallpapers from our pre-made selection of patterns available at wallcolors.com. We do not create wallpapers from submitted photos or graphic files. However, if you require minor modifications to your chosen pattern (e.g., a color change, or moving an element), please contact us at hello@wallcolors.com – we'd be happy to help!
Yes, all wallpaper strips are printed to create a coherent, continuous pattern. The printing ensures perfect alignment of the graphics between successive elements. The wallpaper should be installed using the "butt joint" method , without overlapping – the edges of the strips should be perfectly aligned.
Classic wallpapers from the Prowall series require the use of a heavy-weight non-woven wallpaper adhesive, such as Wallfix , which is applied directly to the wall. Self-adhesive wallpapers from the Wallstick series, on the other hand, have a self-adhesive backing – ready to install without the need for additional glue. Simply peel off the backing paper and apply the wallpaper directly to a smooth surface. This solution is quick, clean, and ideal for easy installation.
If the wall is painted with a stain-resistant paint, such as latex, ceramic, or Teflon , we recommend choosing wallpaper from the Prowall series, which is installed with adhesive. Wallstick self-adhesive wallpaper may have difficulty adhering to such surfaces. For best results and long-lasting installation, it's better to use classic wallpaper with additional adhesive when using stain-resistant paints.
Yes, all wallpapers available at Wallcolors are easy to clean and can be gently wiped with a damp cloth . However, the wallpapers are not intended for intensive scrubbing – do not use detergents or harsh sponges to avoid damaging the surface. The wallpapers are not fully waterproof, so in areas exposed to constant contact with water, we recommend additional protection, such as the WET system.
Yes, Wallcolors wallpapers can be installed in the bathroom . All of our wallpapers are suitable for standard bathroom areas (e.g., the wall above the sink or bathtub). If you're planning to install them in a wet area , such as a shower stall or a space directly exposed to water, you should use wallpaper from the Prowall series and additionally protect it with Metropolis protective resin from the WET system. This solution ensures durability and moisture resistance.
Each design in our offer can be printed on a variety of materials, such as vinyl on non-woven fabric (Prowall), PVC-free non-woven fabric, or self-adhesive fabric (Wallstick). To choose the best finish and texture for your interior, we recommend ordering a wallpaper sample on your chosen backing. This is the surest way to check the texture, color, and quality before making a purchase.
Our wallpapers are printed using Canon Colorado UV GEL technology – a modern, eco-friendly, and safe solution that guarantees exceptional durability and color intensity. The print is completely odorless, and the inks used are free of harmful solvents, making them safe for both homeowners and the environment.
Orders
Yes, you can order additional rolls at any time and continue the pattern. However, please note that wallpapers are printed to order , so slight variations in shade, roll length, or pattern fit may occur in each new batch. For the best results, it's best to order the required amount of wallpaper at once.
Yes, it's possible to change the scale of the wallpaper pattern – you can either enlarge or reduce it. Simply contact us by email at hello@wallcolors.com and our team will help you customize the pattern to your needs.
Yes, we accept orders for wallpaper in custom sizes. Just contact us at hello@wallcolors.com – our team will prepare a visualization for you and match the design to the specific dimensions of your wall.
Yes, we offer the option to order a sample of any design available on the website. Samples measure 30 x 84 cm and are available in any fabric of your choice. Each sample shows the entire design in scale and a full-size detail, making it easy to assess the color, texture, and graphic details before making a purchase.
You can place an order in two ways: directly through our website, by adding selected products to your cart and finalizing your purchase online, or by contacting us by email at hello@wallcolors.com , where our advisors will help you complete your order.
Yes, we include detailed installation instructions with every order, which will guide you step by step through the wallpaper installation process.
If your wall has a unique shape, such as slopes, windows, or doors, please contact us at hello@wallcolors.com. Our team will help you select the right amount of material and customize the design for a perfect finish.
Delivery
All our products are custom-printed. Lead time includes both production and shipping. Standard print turnaround time is 1 to 5 business days.
Delivery time depends on the chosen carrier and destination:
- Domestic shipping: 1–2 business days
- International shipping (EU): 2–4 business days
- |International shipping (outside the EU): 2–5 business days
You can check the status of your shipment online at any time by entering the parcel number on the courier company's website.
Yes, we ship to anywhere in the world.
Delivery of international parcels outside the European Union:
The buyer is responsible for any customs duties and import taxes applicable in the delivery country. Please also note that customs procedures may result in longer delivery times.
Your order will be prepared with the utmost care. The wallpaper will be protected with a moisture-proof film and then placed in a dedicated, hard cardboard box, which effectively protects the contents from damage during transport. The packaging is fully eco-friendly and recyclable.
If you experience any issues with your shipment, please contact the courier directly. The carrier's name can be found in your order confirmation email.
If your shipment has packaging damage that raises concerns, ask the courier to open it in their presence. If the contents are damaged due to improper transportation, please complete a damage report with the courier and send it to hello@wallcolors.com with the note "COMPLAINT," and we will take care of the rest. If you notice damage after the courier leaves, you have 7 days to report the damage, but you must then prove that the contents were damaged before the package is delivered.
After taking into account the damage, we will resend your order or refund the purchased product within 14 days.
PLEASE NOTE: If you have discovered product defects resulting from a damaged package after the courier left, and you do not have a damage report, your complaint will not be accepted.
Complaints and returns
Yes, you have the right to withdraw from the contract within 14 days for standard orders. However, if your order was personalized, returns are not possible.
If you wish to submit a complaint , please follow the instructions located on our website in the Complaints section. There you will find all the necessary information and a form that will simplify the submission process and expedite the complaint review process.


