The provisions contained in this paragraph constitute rights granted exclusively to the Client who is a Consumer.
The Consumer has the right to withdraw from the contract concluded with the Seller within 14 days from the date of receipt of the shipment or personal collection of the goods, without providing a reason.
The statement of withdrawal from the contract can be submitted by the Client using the withdrawal form located at the end of the regulations, both by mail to the address:wallcolors sp. z o. o. ul. Przemysłowa 8, 32-540 Trzebinia, as well as to the contact email address: hello@wallcolors.pl.
Submitting a statement of withdrawal from the contract without using the form does not affect the effectiveness of the withdrawal. To ensure the effectiveness of the withdrawal statement, it is sufficient to send the statement before the deadline.
The Seller will promptly confirm by email (to the address provided when placing the order) the receipt of the statement of withdrawal from the contract.
The consumer should return the purchased products within 14 days from the date of sending the declaration of withdrawal to the Seller's address.
In the case of sending a declaration of withdrawal from the contract, the contract is considered not concluded.
The consumer bears the direct costs of returning the purchased products.
The consumer is liable for any reduction in the value of the goods resulting from use beyond what is necessary to ascertain the nature, characteristics, and functioning of the goods, such as cleaning costs, repair of parts, removal of tags. To ascertain the nature, characteristics, and functioning of the goods, the consumer should handle the goods and examine them only in the same way as they could do in a stationary store.
The seller is obliged to promptly, no later than within 14 calendar days from the date of receiving the consumer's statement of withdrawal from the contract, return to the consumer all payments made by them, including the costs of delivering the product (excluding additional costs resulting from the delivery method chosen by the Customer other than the cheapest standard delivery method offered by the Store). The seller will refund the payment using the same payment method used by the Consumer, unless the consumer has expressly agreed to a different method of refund.
The seller may withhold the refund of payments received from the Consumer until the Product is received back or the Consumer provides proof of its return.
The right of withdrawal from the contract does not apply to contracts for the supply of goods that are not prefabricated, produced according to the consumer's specifications, or serving to meet their individualized needs.
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